jiliwim Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and jiliwim ("jiliwim," "we," "us," or "our") governing your access to and use of the jiliwim platform, website, mobile interface, and all associated services (collectively, the "Platform").

By accessing the jiliwim Platform, creating an account, making a deposit, or participating in any game or promotion offered by jiliwim, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with jiliwim's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using the jiliwim Platform and close your account if one has been created. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

To register and maintain an account on jiliwim, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in compliance with Philippine law and PAGCOR regulations governing online gambling.
• You must be a natural person with full legal capacity to enter into binding contracts under Philippine law.
• You must not be a resident of, or accessing the Platform from, any jurisdiction in which online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or agent of jiliwim, or an immediate family member of any such person.
• You must not have been previously excluded from jiliwim or any other gambling platform operated by jiliwim's affiliates.
• You must not be registered on any self-exclusion list maintained by PAGCOR or any other recognized gambling regulatory authority.

jiliwim reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents within the timeframe specified by jiliwim may result in account suspension and withholding of funds pending verification.

To access the full range of jiliwim services, you must register a personal account. Each individual is permitted to hold only one (1) jiliwim account. The registration of multiple accounts by the same individual is strictly prohibited and constitutes a material breach of these Terms.

During registration, you agree to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address in the Philippines, and a valid contact number and email address. You further agree to promptly update your account information if any details change.

jiliwim implements a Know Your Customer ("KYC") verification process in accordance with Philippine anti-money laundering regulations. You may be required to submit government-issued identification documents, proof of address, and proof of payment method ownership before withdrawals are processed.

• Accepted identification documents include: Philippine National ID, passport, driver's license, SSS ID, GSIS ID, PhilHealth ID, and Voter's ID.
• Proof of address may include utility bills, bank statements, or barangay certificates issued within the last three (3) months.
• jiliwim reserves the right to request additional documentation at its sole discretion.

jiliwim reserves the right to decline any registration application without providing a reason, and to close any account that was opened in violation of these Terms.

You are solely responsible for maintaining the confidentiality and security of your jiliwim account credentials, including your username, password, and any one-time passwords or authentication codes associated with your account. You must not share your login credentials with any third party under any circumstances.

jiliwim will never request your password through any channel, including email, live chat, SMS, or telephone. Any communication purporting to be from jiliwim that requests your password should be treated as fraudulent and reported to jiliwim support immediately.

You agree to notify jiliwim immediately upon becoming aware of any unauthorized access to or use of your account. jiliwim will not be liable for any loss or damage arising from your failure to comply with this security obligation. All transactions conducted through your account prior to notification of unauthorized access are your sole responsibility.

jiliwim accepts deposits through the following payment methods, which are available to Philippine-based users:

• GCash — instant deposits available 24/7
• Maya (formerly PayMaya) — instant deposits available 24/7
• Bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank
• Debit card (Visa/Mastercard debit issued by Philippine banks)

All deposits are processed in Philippine Peso (PHP / ₱). Minimum and maximum deposit amounts are displayed at the time of transaction and may vary by payment method. jiliwim does not charge fees on deposits; however, your payment provider may impose its own transaction fees for which jiliwim bears no responsibility.

Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited. jiliwim reserves the right to reverse any deposit that cannot be verified as originating from the account holder and to suspend the associated jiliwim account pending investigation.

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to availability. jiliwim processes GCash and Maya withdrawals within approximately fifteen (15) minutes of approval. Bank transfers are typically completed within the same business day, subject to the receiving bank's processing times.

Before any withdrawal is processed, jiliwim may require completion of KYC verification as described in Section 3. Withdrawals will not be processed to third-party accounts under any circumstances.

• Minimum withdrawal amounts are displayed in the withdrawal section of your jiliwim account dashboard.
• jiliwim reserves the right to impose a maximum withdrawal limit per transaction or per day, which will be communicated to you at the time of the request.
• Withdrawal requests may be subject to review for anti-money laundering compliance purposes, which may extend processing times.
• Bonus funds that have not met the applicable wagering requirements are not eligible for withdrawal.

jiliwim reserves the right to withhold withdrawal processing pending satisfactory completion of identity verification, or where there is reasonable suspicion of fraudulent activity, bonus abuse, or violation of these Terms.

jiliwim offers various bonuses and promotional offers to eligible users from time to time. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, time limits, and minimum deposit thresholds, which will be communicated at the time the bonus is offered.

General bonus terms applicable to all jiliwim promotions unless otherwise stated:

• Bonus funds must be wagered the number of times specified in the applicable promotion before any winnings derived from bonus funds may be withdrawn.
• Only one bonus may be active per account at any given time unless explicitly stated otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
• jiliwim reserves the right to withdraw any bonus offer, modify bonus terms, or cancel a bonus already credited to an account if there is evidence of abuse, exploitation, or violation of these Terms.
• Bonuses are available to Philippine-resident users only and may not be available to users in certain regions or to users who have opted out of promotional communications.

All games available on the jiliwim Platform are governed by individual game rules, which are accessible within each game interface. In the event of any conflict between these Terms and the rules of a specific game, the specific game rules shall prevail with respect to that game.

jiliwim uses certified Random Number Generator (RNG) technology for all applicable games to ensure fair and unpredictable outcomes. Live dealer games are conducted by trained dealers in real time and are subject to the same fairness standards.

In the event of a technical malfunction, disconnection, or system error during gameplay, jiliwim's decision regarding the outcome of the affected game round shall be final. jiliwim will make reasonable efforts to resolve disputes arising from technical issues in a fair and timely manner.

jiliwim reserves the right to void any game round, bet, or transaction where there is evidence of software malfunction, data corruption, or manipulation by any party. Winnings derived from malfunctions are not valid and will not be paid.

The following conduct is strictly prohibited on the jiliwim Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, permanent closure, and forfeiture of all funds:

• Registering more than one account or assisting another person in registering a duplicate account.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the Platform if you are under 21 years of age or are otherwise ineligible under Section 2.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes.
• Engaging in any form of money laundering, fraud, or other illegal financial activity through the Platform.
• Attempting to exploit software bugs, glitches, or vulnerabilities in the Platform.
• Harassing, threatening, or abusing jiliwim staff or other users through any communication channel.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.

All content on the jiliwim Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the exclusive property of jiliwim or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the Platform.

The jiliwim name, logo, and all related marks are trademarks of jiliwim. You may not use any jiliwim trademark without prior written consent from jiliwim.

To the maximum extent permitted by applicable Philippine law, jiliwim shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption.

jiliwim's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your jiliwim account in the thirty (30) days immediately preceding the event giving rise to the claim.

jiliwim does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. jiliwim makes no representations regarding the accuracy, completeness, or reliability of any content on the Platform.

jiliwim is committed to promoting responsible gaming among all users. The Platform provides the following responsible gaming tools, which are available to all registered users at no charge:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing.
• Self-Exclusion: Permanently exclude yourself from the jiliwim Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for the duration of the exclusion period.
• Reality Checks: Periodic on-screen reminders of the time elapsed and net gaming activity during your session.

jiliwim strictly enforces the 21+ age requirement and cooperates fully with PAGCOR's responsible gaming framework. If you believe you may have a gambling problem, we strongly encourage you to use the self-exclusion tool or contact jiliwim support for assistance.

jiliwim reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct.
• Receipt of a chargeback or payment dispute from your payment provider.
• Account inactivity for a continuous period of twelve (12) months or more.
• Request by a regulatory authority or law enforcement agency.

Upon closure of your account for reasons other than a breach of these Terms, any verified real-money balance remaining in your account will be returned to you via your registered payment method, subject to completion of KYC verification and deduction of any applicable fees.

You may close your jiliwim account at any time by contacting jiliwim support. Account closure requests will be processed within five (5) business days.

jiliwim reserves the right to amend, update, or replace these Terms at any time. When material changes are made, jiliwim will notify registered users via email or through a prominent notice on the Platform at least seven (7) days prior to the changes taking effect, except where immediate changes are required by law or regulatory directive.

Your continued use of the jiliwim Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your account before the effective date of the changes.

The most current version of these Terms is always available on the jiliwim website. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and jiliwim, you agree to first attempt to resolve the dispute informally by contacting jiliwim support. jiliwim will make reasonable efforts to resolve disputes within fifteen (15) business days of receiving written notice of the dispute.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines. Nothing in this clause prevents jiliwim from seeking injunctive or other equitable relief in any court of competent jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the jiliwim support team through the following channel:

Email: [email protected]

jiliwim's support team is available 24 hours a day, 7 days a week, and includes Filipino-speaking agents who can assist you in English or Filipino. jiliwim aims to respond to all written inquiries within 24 hours.

These Terms and Conditions were last updated on January 1, 2026 and supersede all previous versions.